Key Responsibilities:
1. Customer Engagement & Technical Facilitation
Serve as the primary technical interface for assigned OEM/Tier 1 customers, gathering and clarifying product-related questions to enable the Product Manager's response.
Provide on-site engineering support, troubleshooting, and guidance on product integration, specifications, and performance.
Conduct regular technical reviews with customer engineering teams and internal Project teams to ensure proper product implementation.
Collect and structure customer Requests for Information (RFIs),Requests for Quotation (RFQs) Technical Queries, and Change Requests to enable the Product Management Team to respond in a timely manner.
2. Requirements Gathering & Product Advocacy
Proactively identify upcoming customer requirements and communicate them to the internal Product Management team.
Translate customer needs into clear technical specifications for product development consideration.
Advocate for the customer's perspective in internal discussions to influence product roadmap decisions.
Support the Product Manager in presenting new product features, updates, and roadmaps to customer engineering teams.
3. Interface Between Customer & Internal Teams
Act as the bridge between customer engineering teams and internal Product Management and Sales teams.
Escalate critical customer issues and collaborate with internal teams to ensure timely resolution.
Facilitate joint technical workshops between the customer and internal teams to align on product strategies.
Provide feedback loops to improve product documentation, training, and support materials.
4. Market & Competitive Intelligence
Monitor and report on industry trends, competitor activities, and emerging technologies relevant to the customer.
Gather insights on customer pain points, unmet needs, and future project pipelines to guide product enhancements.