JOB SUMMARY/PURPOSE

As an Account manager, for your perimeter, your role is to:

• manage customers and prospects of your portfolio, ensuring their satisfaction.
  
• execute the commercial roadmap developed for your market segment or products or geography and reach your sales (and/or profitability) target.
  

KEY TASKS AND RESPONSIBILITIES

1. Account objectives & sales planning: Participate in setting detailed quantified
objectives and develop detailed action plans (incl. new opportunities)

2. Execution: Account & relationship management :

● Identify growth /profitability improvement opportunities (using CRM opportunity management functionality) and develop the relationships with customers in order to fully capture them

3. Sales forecast: Develop accurate forecasts of current and prospective customers.

4. Customer intimacy and needs understanding

● Establish and nurture relationship with assigned customers (management, purchasing, S&T)

● Proactively assesses, clarifies, and validates customer needs on an ongoing basis.

● Market intelligence: Gathervaluable information about market and competitors from customers and convey all necessary where appropriate (through CRM tool)

● Lead solution development efforts in new product development, Supply Chain, Customer, Service, etc. that best address customer needs, while coordinating the involvement of all necessary company support personnel.

5. Hygiene Safety Environment missions

● Ensure compliance with safety rules


JOB SPECIFICATIONS

●Bachelor's Degree in Refractory / inorganic non-metal materials /Business related field or equivalent experience

● Minimum 5 + years experienced in a similar role

● Proven track record in B2B sales & account Management

● Refractories market knowledge is a plus

● Good ability to convince and win customers

● Good communication skills as well as negotiation capabilities; value-added solution selling

● Organized, rigorous and autonomous in his/her daily work,

● Ability to work in a team, commercial and technical,

● Self-motivated, taste for challenges

● Flexibility, resilience, pro-activity and motivation, autonomous

● Ability to use common IT tools

● Frequent travel required (75%+)

Workplace ： Home-based