崗位職責(zé):
Impact on the Business
1. To deliver "superior" customer service by driving operational performance, (meeting SLAs, reducing cost, driving operational efficiency and reducing operational risks).
2. Manage GSC / Business Service resources effectively to meet strategic objectives of the business.
3. Support and drive effective cross training programmes across GSC/Business Service locations to ensure that process is adequately resourced to meet the demands of the business.
Customers / Stakeholders
1. Ensure that the customer is at the heart of everything we do both personally and as an organisation.
2. To partner with Global Businesses, Transformation and other stakeholders to drive operational change programmes and have oversight of operational change programmes that impact the Business Service.
3. To assume overall responsibility for process management and operational integrity of the GSC / Business Service site.
Teamwork
1. Support other Business Service, Transformation and / or other stakeholders in driving operational change programmes.
Operational Effectiveness & Control
1. To provide a platform to enable Group companies to significantly reduce their operating costs whilst maintaining Customer service standards.
2. To continually re-assess the operational risks inherent in the business donor Group companies.
3. Ensure adequate contingency procedures are in place to minimize the impact of partial or total site failure.
4. To be aware of the nature of our customers business / trading patterns and alert to any out of the ordinary transactions, which should be escalated to Senior Management.
5. To be fully conversant with FIM, anti money laundering and sanctions and internal procedures / polices and regulatory requirements of our business.

任職要求:
1. 5+ years experience in International Trade operations.
2. Strong International Trade experience and background required, in depth working knowledge of Trade business and industry standards such as UCP / ISBP / ICC OPINIONS / URR / URC and the ability to impart such knowledge to their team.
3. Strong Communication skills in business way with bargaining power under time critical pressure, firmly stand for the principal / balance between cost efficiency and service commitment.
4. Strong logical thinking and decision making skills with good customer orientation mindset.
5. Ability to learn and quickly transfers knowledge appropriately, understand and interpret numeric data. Evidence of good analytical skills.
6. Ability to understand and implement Group risk management.
7. Experience / knowledge in process re engineering and production management skills.
福利待遇
- 具競爭力的薪酬：基本工資+績效獎金+輪班補(bǔ)貼+早晚班交通津貼；
- 健全福利保障：五險一金+補(bǔ)充性商業(yè)醫(yī)療保險+免費年度體檢；
- 暢享10+天假期：除享有國家法定節(jié)假日外，還擁有至少10天帶薪年假、12天帶薪病假、1天生日假、婚假、產(chǎn)檢假、產(chǎn)假以及陪產(chǎn)假、哺乳假等，助您達(dá)到工作生活的平衡；
- 彈性福利制度：年假可買賣，商業(yè)醫(yī)療保險套餐可升級，您還可申請旅游補(bǔ)貼、個人進(jìn)修補(bǔ)助、運動健身補(bǔ)貼等，滿足個性化福利需求；
- 人性化工作環(huán)境：使用公司的員工餐廳、咖啡室、休息室、娛樂室等，進(jìn)行勞逸結(jié)合；
- 多元化員工活動：運動會、團(tuán)建、年會等精彩活動給您平臺，任您施展才華。
培訓(xùn)與發(fā)展
- 廣闊的職業(yè)發(fā)展平臺：遍及全球的集團(tuán)網(wǎng)絡(luò)，提供擴(kuò)展人脈及跨文化交流的機(jī)會，您還可申請不同國家及地區(qū)的長短期職位，不斷挑戰(zhàn)自我；
- 系統(tǒng)性人才培育及發(fā)展：配備職業(yè)導(dǎo)師，為您提供清晰的職業(yè)規(guī)劃指導(dǎo)，充分挖掘橫向及縱向的發(fā)展?jié)摿Γ?br>- 完善的專業(yè)培訓(xùn)體系：入職即可享帶薪培訓(xùn)，多元化的培訓(xùn)機(jī)會，還有資源及教育援助，幫您逐步實現(xiàn)職業(yè)目標(biāo)。