工作地點：

需常駐馬來西亞 · 島嶼度假區（仙本那/停泊島/熱浪島/蘭卡威等）
用工性質：全職、駐島（提供住宿）
匯報對象：本公司董事會


崗位使命

對島上水屋、沙灘屋、民宿住宿群、潛水/水上活動中心、餐飲與后勤供應鏈、島上公共設施與安全實施一體化管理，達成盈利目標與品牌口碑雙提升，并對本公司董事會進行透明、準時、數據化匯報。



主要職責

1）綜合運營（住宿群 + 公共區域）

? 負責前廳/客房/工程/保潔/安保/碼頭接駁/船務調度的SOP制定與執行。
? 管控RevPAR、入住率、ADR、GOP等核心指標；推行精益排班與能耗管理（發電、海水淡化、光伏儲能等）。
? 監督PMS/渠道管理/收益系統（如Opera/Cloudbeds、SiteMinder、RMS）日常準確性與對賬閉環。

2）監管水上活動中心（Diving & Watersports）

? 統籌PADI體系合規與教練/潛導/船長排班；審查壓縮機與氣瓶年檢記錄、裝備維護臺賬、保險與風險評估。
? 制定并演練海上/潛水緊急預案（溺水/失聯/傷情/惡劣天氣）；對接醫療救援資源（如DAN）。
? 規劃精品潛點與課程產品，提升人均消費（AOW/特色課程/夜潛/私導/攝影等）。

3）餐飲與供應鏈（F&B & Supply）

? 負責監控餐飲出品標準、食品安全（HACCP原則）、庫存與損耗控制，月度毛利達標。
? 協助監管冷鏈/干貨/鮮品采購體系與島上儲存規范；建立本地供應商池與議價機制。

4）市場與渠道（Sales & Marketing）

? 統籌OTA（Booking/Agoda/攜程/美團等）、社媒與旅行社合作；監控轉化、復購與口碑（評分/NPS）。
? 結合節令與氣候（季風/能見度/海況）做動態定價與主題活動（如攝影周、自由潛營、親子營）。

5）財務與風控（Finance & Compliance）

? 協同編制年度/季度/月度預算、現金流滾動預測、成本控制；周/月度經營簡報與KPI看板向業主匯報。
? 監督收銀、對賬、發票、合同與合規；熟悉當地雇傭法、旅游與海事相關法規及許可證辦理/年審。

6）人力與文化（People & Culture）

? 協同招聘、培訓與績效管理；構建跨文化團隊（本地/外籍）協作機制與接班人梯隊。
? 關注駐島員工身心健康與留存，優化食宿福利與輪休計劃，降低人員流失率。

7）安全與可持續（HSE & ESG）

? 建立臺風/暴雨/涌浪/停電/海況突變等場景的BCP（業務連續性）預案與演練。
? 推進環保措施（珊瑚礁保護、無磷排放、垃圾分類、reef-safe防曬倡導、節能水務）與合規公示。


關鍵KPI

? 經營：入住率/ADR/RevPAR、餐飲毛利%、綜合GOP%、人房比、庫存周轉天數。
? 市場：OTA綜合評分≥9.0/4.6；NPS≥60；復購與轉介紹率提升。
? 安全：重大事故為0；輕傷率逐季下降；應急演練達標率100%。
? 體驗：投訴24小時閉環率≥95%；服務時效SLA按SOP達標。
? 人才：核心崗位滿編率、人員流失率、梯隊培養覆蓋率。
? 合規：各類證照/年審/審計與政府檢查通過率100%。



任職資格

? 學歷：酒店/旅游/工商管理等本科及以上（碩士優先）。
? 經驗：5–8年及以上高星/度假村運營經驗，≥2–3年綜合管理經驗；有海島/潛水度假村背景優先。
? 語言：英語流利；會中文/馬來語更佳。

專業技能：

? 全面理解前廳、客房、工程、餐飲、潛水/水上項目運營與成本控制。
? 熟悉PMS、渠道管理與收益系統（Opera/Cloudbeds、SiteMinder/RMS等），能做數據驅動決策。
? 具備應急管理與醫療/海事協同意識（含落水/潛水減壓病初步識別與流程）。

證照（加分項）：

? PADI DM/Instructor背景、救援/急救證（EFR）、船務/海事安全相關資質。
? 食品安全/HACCP培訓證書。
? 個性與領導力：強執行與抗壓、跨文化溝通、結果導向與服務意識、誠信與高度主人翁精神。


薪酬與福利

? 工資：人民幣約20,000-35,000/月（馬來西亞貨幣 12,000–20,000/月）
? 福利：提供島上住宿與工作餐；。


作息與輪休

? 常規6天制（旺季彈性加班），淡旺季輪休；后經具體協商。

試用期與培養

? 試用期3–6個月：對標月度KPI，達成后轉正。
? 入職首90天：完成SOP與應急預案落地、預算與價格體系重構、團隊盤點與關鍵缺口補位。

Position

Resort General Manager | Island Resort Complex Operations

Location

Island Resort Area · Malaysia (e.g., Semporna / Perhentian / Redang / Langkawi)
Employment Type: Full-time, on-site (accommodation provided)
Reports To: Board of Directors


Mission

Provide end-to-end management of the island’s overwater villas, beach villas, homestays, the diving & watersports center, F&B and back-of-house supply chain, and island public facilities & safety. Deliver both profitability and brand reputation growth, and report to the Board with transparent, timely, data-driven updates.


Key Responsibilities

1) Integrated Operations (Accommodation + Public Areas)
? Establish and enforce SOPs for Front Office, Housekeeping, Engineering, Cleaning, Security, Jetty Transfers, and Boat Scheduling.
? Control core KPIs: RevPAR, Occupancy, ADR, GOP; implement lean rostering and energy optimization (power generation, desalination, PV & storage, etc.).
? Oversee PMS / Channel Manager / Revenue Management systems (e.g., Opera, Cloudbeds, SiteMinder, RMS) for daily accuracy and reconciliation.

2) Diving & Water-sports Center Oversight
? Ensure PADI compliance; manage scheduling for instructors/divemasters/captains; audit compressor & cylinder inspections, equipment maintenance logs, insurance, and risk assessments.
? Draft and drill marine/diving emergency plans (drowning, missing diver, injuries, severe weather); coordinate medical evacuation resources (e.g., DAN).
? Curate premium sites and course products to raise per-guest spend (AOW & specialties, night dives, private guiding, underwater photo/video, etc.).

3) F&B and Supply Chain
? Monitor culinary standards, food safety (HACCP principles), inventory & waste control; achieve monthly gross margin targets.
? Co-anage cold-chain/dry/fresh procurement and island storage standards; build a local supplier pool and negotiation mechanisms.

4) Sales & Marketing
? Orchestrate OTA (Booking/Agoda/Ctrip/Meituan, etc.), social media, and travel-trade partnerships; track conversion, repeat rate, and reputation (ratings/NPS).
? Apply dynamic pricing and seasonal programming aligned with monsoon/visibility/sea conditions (e.g., photo weeks, free-dive camps, family camps).

5) Finance & Compliance
? Co-prepare annual/quarterly/monthly budgets, rolling cash-flow forecasts, cost control; deliver weekly/monthly business briefs and KPI dashboards to the Board.
? Supervise cash/settlement, invoicing, contracts, and compliance; be conversant with local employment law, tourism & maritime regulations, and licensing/renewals.

6) People & Culture
? Co-lead recruitment, training, and performance management; build a cross-cultural (local/expat) team with succession planning.
? Safeguard on-island staff wellbeing and retention; optimize accommodation/meals and roster cycles to reduce attrition.

7) HSE & ESG (Safety and Sustainability)
? Establish BCP (business continuity plans) and drills for typhoon, heavy rain, swell, blackout, and sudden sea-state changes.
? Drive environmental initiatives (coral protection, phosphate-free discharge, waste sorting, reef-safe sunscreen advocacy, energy/water efficiency) and public compliance disclosures.


Key KPIs
? Operations: Occupancy / ADR / RevPAR; F&B gross margin %; overall GOP %; staff-to-room ratio; inventory turnover days.
? Market: OTA composite score ≥ 9.0 / 4.6; NPS ≥ 60; growth in repeat & referral bookings.
? Safety: Zero major incidents; declining minor-injury rate QoQ; 100% drill pass rate.
? Experience: ≥ 95% complaint closure within 24h; SLA on service timing per SOP.
? People: Core-position fill rate; staff turnover; leadership pipeline coverage.
? Compliance: 100% pass rate for permits, renewals, audits, and inspections.

Qualifications
? Education: Bachelor’s or above in Hotel/Tourism/Business Administration (Master’s a plus).
? Experience: 5–8+ years in upscale hotel/resort operations, with 2–3+ years in integrated management; island/diving resort background preferred.
? Languages: Fluent English; Chinese or Malay is an advantage.

Professional Skills
? Full-cycle knowledge of Front Office, Rooms, Engineering, F&B, and Diving/Water-sports operations & cost control.
? Proficient with PMS, Channel Manager, and Revenue systems (Opera / Cloudbeds / SiteMinder / RMS, etc.); data-driven decision-making.
? Emergency management mindset and medical/maritime coordination awareness (incl. man-overboard and basic recognition of decompression illness protocols).

Certifications (nice-to-have)
? PADI Dive-master/Instructor background; Rescue/First Aid (EFR); maritime safety or vessel-operations qualifications.
? Food safety / HACCP training.
? Traits & Leadership: strong execution and resilience, cross-cultural communication, results and service orientation, integrity, and owner mindset.

Compensation & Benefits
? Salary: RM 12,000–20,000 / month (≈ RMB 20,000–35,000 / month, indicative).
? Benefits: On-island accommodation and staff meals; telecom & transport allowances; annual bonus/performance-based incentive; statutory annual leave (18–24 days); visa & work pass support (for expats).


Working Hours & Roster
? Standard 6-day week (flexible OT in peak season); off-season rotations subject to mutual agreement.



Probation & On-boarding
? Probation: 3–6 months with monthly KPI targets; conversion upon achievement.
? First 90 Days: Deliver SOPs & emergency plans, re-build budgets & pricing architecture, complete team audit and fill critical gaps.

?