Ensure compliance with company policies, procedures, and brand standards. 確保遵守公司政策、流程及品牌標準。
Confidently know the content of food and beverage menus, be able to explain them to guests in detail, understand guests' dining needs, and provide appropriate recommendations. 熟練掌握餐飲菜單內容,能向客人詳細講解,理解客人用餐需求并提供恰當建議。
Ensure the restaurant area is set up according to standards for each meal period, including table setting, buffet arrangement, preparation of all service equipment, and attendance at the pre-shift briefing conducted by your supervisor. 確保餐廳區域每餐段均按標準布置,包括擺臺、自助餐臺設置、所有服務設備準備,以及參加主管主持的餐前會議。
Ensure the buffet table is clean and tidy at all times. 確保自助餐臺始終干凈整潔。
Ensure the service station is kept clean and tidy. 確保服務臺保持干凈整潔。
Communicate effectively with the kitchen. 與廚房進行有效溝通。
Have a thorough understanding of food offerings to better promote them. 充分了解食品出品,以便更好地進行推銷。
Be polite and friendly to guests and colleagues. 對客人及同事保持禮貌友好。
Present menus to guests and take beverage orders. 向客人呈遞菜單并記錄飲品訂單。
Recommend food and beverage items to guests. 向客人推薦菜品及飲品。
Recognize the importance of coordination between the kitchen and the restaurant. 認識到廚房與餐廳之間協調配合的重要性。
Assist guests with chair pulling when they arrive and leave. 客人到達及離開時,協助拉椅。
Clear trash and leftovers from tables. 清理桌面垃圾及剩余食物。
Continuously replenish and replace items such as bread, butter, water, ashtrays, and other condiments. 持續補充和更換面包、黃油、水、煙灰缸及其他調味品。
Reset tables immediately after guests depart. 客人離開后,立即重新擺臺。
Promptly replenish cleaning supplies in different areas. 及時為各區域補充清潔用品。
Place and replace linens in appropriate locations. 在指定位置擺放及更換布草。
Complete tasks assigned by managers, assistant managers, and supervisors. 完成經理、副經理及督導分配的工作。
Be capable of performing other duties when requested by supervisors. 當督導要求時,能夠勝任其他工作任務。
Attend all training sessions arranged by the hotel. 參加酒店安排的所有培訓課程。
Have a thorough understanding of service procedures. 全面掌握服務流程。
Complete work efficiently during peak business hours. 繁忙時段高效完成工作。
Be aware of daily specials and out-of-stock items before the start of meal service, and ensure all beverages are available. 用餐服務開始前,了解當日特價菜品及估清(缺貨)項目,并確保所有飲品供應充足。
Have knowledge of all by-the-glass wine options. 熟知所有單杯售賣的葡萄酒品類。
Be familiar with table numbers, hotel dress code policies, and private room details. 熟悉座位編號、酒店著裝要求政策及包間相關情況。
Perform other duties as may be assigned by the Food and Beverage Manager. 完成餐飲經理可能分配的其他工作。