Role Purpose
Develop and implement logistics solutions according to global customers’ requirements. Manage and complete logistics project within agreed time and budget and ensure service quality meets/exceeds customers’ expectation. Perform the general management role of operation in the assigned area with the key objectives of developing and meeting national strategic targets to deliver the Service Parts Logistics operations and service excellence.
職位宗旨
根據全球客戶的要求，制定并實施物流方案。在預定的時間和預算內管理并完成物流項目，確保服務質量達到或超越客戶期望。
在所屬區域項目內執行服務備件物流中心及戰略備件中心的管理職能，以發展和實現全國SPL的戰略目標，完成SPL的運作和優秀服務。
工作地點：上海市浦東新區遠航路785號
Main Accountabilities
1. Provide program management services in such a way that performance and customer satisfaction levels are met.
1. 提供項目管理服務，實現績效服務水平，達到客戶滿意度
2. Manage the solution from an end-to-end perspective across all DHL Business Unit products and services with the goal of managing change, enhancing the customer business model, and creating an environment of service excellence.
2. 在DHL所有業務單位的產品和服務之間制定端對端方面的解決方案，并管理方案，從而積極應對變化，改善客戶業績模型，創建一個優質的服務環境。
3. Partner with GMNC Customer Management, the Customer Support Group, and Business Units to ensure exceptional service level performance and integrated program management occur at both customer and functional levels.
3. 與GMNC客戶管理層、客戶支持團隊和業務單位積極合作，確保在客戶和職能部門方面均實現優質的服務水平績效和綜合項目管理
4. Provide consultative advisory services in Express Distribution and/or Logistics that drives incremental revenue generation from existing business.
4. 在快遞配送及/物流方面提供咨詢建議服務，推動現有業務的收入增加
5. Serve as management escalation point for all process and support issues.
5. 對于所有的流程進行管理，并協助解決問題
Skills and Qualifications
1. Bachelor degree or above
1. 大學本科或以上學歷
2. 3+ years of working experience in Logistics project is preferred
2. 具備3年以上物流項目工作經驗者優先
3. Good English skills both in written and verbal
3. 良好的英語書面及口語能力
4. Proactive, able to work under pressure
4. 積極主動，能在壓力下工作