Work you'll do
- Leading the collection process for assigned customers
- Contacting customers by phone, email, and mail to recover a debt
- Keeping detailed notes and records of all communications and actions
- Answering customer questions about billing statements
- Negotiation for partial repayments and payment plans when possible
- Keeping track of payment due dates and sending reminders
- Updating the account status upon the debt repayment
- Investigation of billing errors and disputes and following up with customers
- Sending necessary paperwork to customers and credit bureaus promptly
- Maintaining confidentiality and the utmost discretion
- Collaboration with legal team / lawyers if legal action is required
We are looking for someone with
Required
? 5 years of working experience as collector
? Strong understanding of billing and collection process
? Good Cantonese skill in verbal communication and writing (No local Cantonese accent)
? Good English skill in verbal communication and writing
? Outstanding communication skills, interpersonal skills, and negotiation skills, especially for resolving disputes
? In-depth knowledge of laws and policies related to debt collection
Preferred
? Responsible and stable for this position
? Flexible work style and ability to work under pressure
? Working experience with MS-Office, ERP tool in Baan, and SAP