崗位職責:
1. Handle disputes investigation and exercise chargeback on credit card transactions according to rules and regulations laid down by Card Associations to minimize the loss of Bank and cardholders.
2. Provide extraordinary service through phone interactions with customers, focusing on resolving their requests the first time with an efficient, accurate, professional and courteous manner to create customer loyalty.
3. Defuse irate customers and resolve challenging inquiries utilizing negotiation skills while following guidelines in an effort to satisfy the customer.

任職要求:
1. Excellent customer service mindset is essential, to provide extraordinary service to customers.
2. Outstanding conversational and telephone skill is recommended, to facilitate negotiation with customers and verbal communications.
3. Ability to learn fast is indispensable, to adapt to frequent changes and updates in job knowledge Ability to understand and interpret numeric data in business reports.
福利待遇
- 具競爭力的薪酬：基本工資+績效獎金+輪班補貼+早晚班交通津貼；
- 健全福利保障：五險一金+補充性商業醫療保險+免費年度體檢；
- 暢享10+天假期：除享有國家法定節假日外，還擁有至少10天帶薪年假、12天帶薪病假、1天生日假、婚假、產檢假、產假以及陪產假、哺乳假等，助您達到工作生活的平衡；
- 彈性福利制度：年假可買賣，商業醫療保險套餐可升級，您還可申請旅游補貼、個人進修補助、運動健身補貼等，滿足個性化福利需求；
- 人性化工作環境：使用公司的員工餐廳、咖啡室、休息室、娛樂室等，進行勞逸結合；
- 多元化員工活動：運動會、團建、年會等精彩活動給您平臺，任您施展才華。
培訓與發展
- 廣闊的職業發展平臺：遍及全球的集團網絡，提供擴展人脈及跨文化交流的機會，您還可申請不同國家及地區的長短期職位，不斷挑戰自我；
- 系統性人才培育及發展：配備職業導師，為您提供清晰的職業規劃指導，充分挖掘橫向及縱向的發展潛力；
- 完善的專業培訓體系：入職即可享帶薪培訓，多元化的培訓機會，還有資源及教育援助，幫您逐步實現職業目標。