崗位職責:
1. 制定并執行教學服務流程與標準,提升客戶滿意度。
2. 統籌學員管理,跟進學習進度,處理投訴與建議。
3. 協調教師、銷售團隊,保障教學活動順利開展。
4. 分析服務數據,優化服務方案,達成續費與轉介紹目標。
5. 策劃并組織學員活動,增強品牌粘性。
任職要求:
1. 本科及以上學歷,教育、管理類專業優先。
2. 2年以上教培行業服務或管理經驗。
3. 具備優秀的溝通協調、問題解決及團隊管理能力。
4. 熟悉教培行業運營模式,有客戶運營思維。
5. 工作細致耐心,抗壓能力強,熱愛教育行業。
Job Responsibilities:
1. Develop and implement teaching service processes and standards to improve customer satisfaction.
2. Oversee student management, follow up on learning progress, and handle complaints and suggestions.
3. Coordinate with teachers and sales teams to ensure the smooth conduct of teaching activities.
4. Analyze service data, optimize service plans, and achieve renewal and referral goals.
5. Plan and organize student activities to enhance brand loyalty.
Qualifications:
1. Bachelor's degree or above, preferably in education or management.
2. At least 2 years of service or management experience in the education and training industry.
3. Excellent communication, coordination, problem-solving, and team management skills.
4. Familiar with the operation model of the education and training industry, with customer operation thinking.
5. Meticulous, patient, strong stress resistance, and a passion for the education industry.