Job responsibilities:

1. Create customer master data, material mater data in SAP system according to the company process and file the related information as well;

2. Handle customer inquiries, orders, deliveries and billing in a time;

3. Closely working with customers on all order related issues;

4. Support to sales team for customer service, order execution status;

5. Closely working with supply chain management to follow production and ensure delivery on time;

6. Closely working with technologist for technical requirements;

7. Closely working with QC department to handle quality/claim issue;

8. Closely working with finance department for customer credit, invoice, payment etc.;

9. Achieve realistic, acceptable, lead times for customers;

10. Provide order status and reports to customers and sales;

11. Assist in the control of sales process and put forward optimization suggestions;

12. Maintain good relationship within each department;

13. Other tasks assigned.



Job requirements:

1. College degree or above, major in science, engineering, mechanical and electrical preferred;

2. More than three years working experience in multinational companies;

3. Proficient in English;

4. Rigorous, meticulous and good communication and coordination ability;

5. SAP software experience, familiar with office software;

6. Good sense of service, patience and responsibility, initiative.
崗位職責：
1. 按照公司相關流程創建客戶主數據、物料主數據并對相關資料進行歸檔處理；
2. 準確及時處理日?？蛻粼儍r、訂單及發貨開票等相關操作；
3. 與客戶保持密切聯系，及時反饋客戶需求，跟進訂單情況及客戶投訴；
4. 與銷售團隊溝通關于客戶服務，訂單執行情況等；
5. 與供應鏈部門密切配合，努力改善訂單的及時交貨率；
6. 及時反饋客戶的技術需求給相應的技術人員；
7. 與質量部門配合處理好產品質量問題和客戶投訴；
8. 與財務部就信用額度，發票及付款等問題進行及時的溝通；
9. 努力為客戶達成合理的交貨期；
10. 跟進訂單情況，并定時發送給客戶及銷售；
11. 協助做好銷售流程的控制，并提出優化建議 ;
12. 與其他部門保持良好的協作關系；
13. 分配的其他工作。
崗位要求：
1. 大專以上學歷，理、工科專業、機電專業優先；
2. 3年以上跨國公司相關工作經驗；
3. 英語熟練；
4. 嚴謹、細致、良好的溝通協調能力；
5. SAP軟件使用經驗，熟悉office辦公軟件；
6. 良好的服務意識、耐心和責任心，工作積極主動。